Orders completed on the online store (i.e. after successful payment) will be confirmed within 24 hours. Once the order is confirmed, it will be dispatched within 3 to 5 working days. At the same time, customers will receive the courier waybill number in the order message.
Note: All orders are processed on business days (Monday to Saturday). If a customer places an order on Sunday or public holiday, it will be processed on the next working day.
The company only provides the following delivery services:
- SF Express Service (Hong Kong SAR only)
- EF Locker Self-Pickup Service (Hong Kong SAR only)
Except for the promotions specially indicated by the online store, the general shipping charges are as follows:
- Free "SF Express" delivery service for net purchases over HK$500
- If the net purchase amount is less than HK$500, it will be paid to SF Express in the form of "pay on delivery" when customer picks up the goods. Shipping costs will not be reflected on the order. For fee details, please contact SF Express