Terms and Conditions

1. General

1.1 In these terms and conditions (collectively referred to as the “Terms and Conditions”), "Organo" or “we” or “us” means Organo Gold International (H.K.) Limited and the "customer" or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the Organo Gold International (H.K.) Limited Website ("Website"). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

1.2 We shall make every effort to ensure that prices, details and sizes of products at our website are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.

1.3 We shall make every effort to ensure product(s)displayed at our website are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.

1.4 All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

2. Account Registration; Guest Checkout

2.1 In order to place an order, you or our Customer Service Officer (on your behalf) may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option.

3. Order Information3.1 Our website only accepts orders for delivery in Hong Kong to the specified billing address or Organo Gold International (H.K.) Limited store in Hong Kong.

3.2 Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it does not confirm that we have accepted your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.

3.3 If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at our store.

3.4 In order to ensure that the products can be shipped as scheduled, please check the contents of your order carefully before placing the order. Once submitted, the order cannot be cancelled, changed, split or combined, and refund. For any enquiries and assistance, please contact our Customer Service Officer.

4. Payment

4.1 We accept Visa, MasterCard, American Express and Shop Pay.

4.2 All product prices listed are in Hong Kong dollars. The prices listed in our website may differ from the prices of the same products in our physical shop. The applicable price shall be the price listed in our website as at the date of purchase.

4.3 Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address, or goods are collected at our physical store (as the case maybe).

5. Delivery service

5.1 Once your order is placed on Organo Website, it will be reviewed in 24 hours. Orders will be dispatched within 1 to 5 business days upon us receiving your order.

5.2 Orders are processed and shipped on business days only (Monday through Saturdays, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day.

5.3 This website only accepts delivery services using SF Express. You can choose standard delivery service, SF stores and SF Express Lockers self-pickup service.

5.4 Shipping Fee

5.4.1You may enjoy free delivery service to your specified billing address for each purchase of HK$500or above (as specified under your invoice).

5.4.2When you purchase for an amount of less than HK$500, you may need to pay the shipping fee. The shipping fee will be paid to the SF Express in the form of "collect on delivery" when you pick up the goods. Shipping costs will not be reflected on the order. For fee details, please contact SF Express.

5.5 Areas in service

5.5.1Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands). This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.

5.5.2P.O Box is not accepted as shipping address.

5.5.3An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

5.6 Delivery Time

5.6.1Under normal circumstances, shipment will arrive at the shipping address in 3-5 business days. For remote areas, it might take extra 1-2 business days

5.6.2Monday to Saturday: 9:00am – 7:00 pm

5.6.3Delivery service is not available on Saturday, Sundays and Public Holidays.

5.6.4Shipping may take additional time during holidays and extreme weather conditions.

5.6.5Your shipping address cannot be changed once order is placed. Organo is not liable for incorrect address on the invoice.

5.6.6If the shipment cannot be successfully delivered to the customer due to personal reasons, please contacts SF Express directly in order to make further arrangements.

5.6.7The actual delivery times are subject to SF Express while all delivery terms and conditions and delivery coverage are dependent on SF official website. We have no control over the delivery times and will not be legally responsible for any losses caused by delays.

5.7 SF Stores/ SF Express Lockers

5.7.1Customers may fill in the correct SF Store/ SF Express Locker number and address in the shipping address during checkout.

5.7.2The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications.

5.7.3The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.

5.7.4Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the QR code/the locker PIN upon delivery.

5.7.5Customer should retrieve their order from the selected SF Store/ the SF Express locker.

5.7.6The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at +852 2730 0273.

5.7.7Please check the official website of SF Express for the latest information on SF Express Stores and the SF Express Lockers number and address.

5.8 Shipment Tracking/ Change of Shipping Address

5.8.1Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.

5.8.2If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.

5.9 SF Express Customer Service Hotline and Office Hours

Service Hotline: +852 2730 0273

Service Hours: Mondays to Fridays: 8:00 am – 8:30pm& Saturdays, Sundays and Public Holidays: 8:00 am – 8:00pm

5.10 Incase of any dispute, our determination shall be final.

6. Store pickup service

6.1 Please collect your purchased item(s) at Organ physical store within 7 days from the designated date of collection.

6.2 When you pick up the product in our physical store, you can pick up your order in person, or authorise a representative to pick up for you. When picking up your order, please present your email order confirmation to our staff to verify your identity. If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorized representative, we will refuse the collection of the order(s) in order to safe guard your interest.

6.3 Once the order is confirmed, you are not allowed to change the color or model of the selected product or to change to any other product except as agreed by us.

6.4 If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the product in the same store on the next day when the store is opened.

7. Return and Exchange Policy

7.1 Under normal circumstances, we would not accept any request for return/exchange of products or refund of orders.

7.2 You are requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery or collection (as the case may be).If it is the case, please contact our Customer Service Department.

7.3 Return period

7.3.1Organo allows you to send back to our Hong Kong office address, or return it directly to us at our Hong Kong office within seven (7) business days from the day you received your product, subject to the further terms and conditions set forth below.

7.3.2Any return/exchange arrangement will not be accepted if the product has been received for more than seven (7) business days.

7.4 Return Process

7.4.1To return a product to the Organo Hong Kong Office, you must follow the steps mentioned below:

i If the ordered product is found to be damaged or missing, please contact the customer service officer for exchange within 24hours after receiving the goods (subject to the delivery record of the delivery company).

ii When applying for exchange, please show the purchase receipt, keep all the items and packaging received, and provide photos of the product for us to make a first assessment of the condition of this product.

iii Our customer service department will contact/WhatsApp to guide you through the next steps of the return and exchange process, after an initial assessment based on the photos of the product.

7.4.2If you return the product via the mail service; we will verify that the returned product satisfies the conditions of the return policy and will ship a replacement product to you within 7 business days.

7.4.3If you return the product via visiting the Organo office, our customer service officer will instruct you in detail on the return/exchange process.

7.4.4Please note that if you go to the office for an exchange, you must complete the return process within 7business days.

7.5 Condition of Returned Products

7.5.1Organo will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable exchange.

7.5.2If you have received free items as part of your order, they must be returned with the products.

7.5.3Failure to comply with the return process above or the return conditions will entitle Organo to refuse the returned product and send it back to you, at your own cost.

7.6 Refunds

7.6.1Any products shipped and sold are non-refundable. In case of any disputes, Organo reserves the right of final decision.

7.7 Exchanges

7.7.1You may return a product purchased on the Website for exchange with another Organo product, provided that the exchange complies with these Conditions of Sale.

7.7.2In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

7.7.3Should a product be returned to the Organo Hong Kong Office for exchange with a less expensive product, the price difference will not be refunded.

7.7.4If a product is returned for exchange with a more expensive product, you will have to pay the price difference.

7.7.5The shipping fee for returned product orders will not be refunded.

8. Privacy protection

8.1 We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data(Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy Statement.

9. Others

9.1 Title to the product shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery / collection of the product (as the case may be).

9.2 We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.

9.3 If the statements and guarantees in these terms are made to the company and the commodity suppliers through the company’s website, you confirm and agree that the statements and guarantees are intended to grant rights to all relevant suppliers the interests of the suppliers are made, and the relevant suppliers can each rely on and enforce the relevant statements and guarantees made by you.

9.4 The company reserves the right to modify the content of the website (including the services provided by the company) and these terms and conditions at any time without notice. If there are changes to these terms and conditions, they will be announced on the website, and if you continue to use the company's website after any relevant changes, you agree to be bound by the revised terms and conditions of use. This right includes the right to change any documents that form part of these terms and conditions.

9.5 The company has made every effort to clarify whether the quotation of the goods provided on the company's website includes any relevant taxes or duties. If the quotation is not clear under any circumstances, please be aware that you may be liable for tax or customs duties (such as value-added tax) imposed by suppliers or laws other than the price before making an order.

9.6 The company attaches great importance to privacy issues. Our privacy policy covers our use of any information you provide. Busing the services of our company, you agree that our company may collect, store and use information about you in accordance with our privacy policy. You confirm and agree to be bound by the company's privacy policy.

9.7 The company reserves the right to refuse users’ access to the company's website or any part of it at its sole discretion without notice, and may refuse to provide the company's services to any user who violates these terms and conditions.

9.8 The company will not be responsible to you for any violation of these terms and conditions of use, nor will it be unable to provide or delay the provision of the company's services through the website due to any events or circumstances beyond the company's reasonable control You bear no responsibility.

9.9 If any of these terms and conditions is considered invalid or unenforceable by the courts of the stationery jurisdiction, it will not affect the validity or effectiveness of any other provisions, and the invalid provisions shall be deemed to be consistent with these provisions and Split rules.

9.10 Without the written consent of the company, you may not transfer or otherwise deal withal or part of your rights and obligations under these terms and conditions.

9.11 These terms and conditions set out the complete agreements and understandings of the parties and replace all previous oral or written agreements, understandings or arrangements concerning the subject matter of these terms and conditions. Neither party has the right to rely on any agreement, understanding or arrangement not set out in these terms and conditions.

9.12 If there is any inconsistency or conflict between the English and Chinese versions, the Chinese version shall prevail.

9.13 These terms and conditions are governed by the laws in force in Hong Kong. You agree to be subject to the exclusive jurisdiction of the Hong Kong courts.

In case of any disputes, the company reserves the right to make the final decision, and may revise these terms and conditions at its absolute discretion. The customer is responsible for reviewing these terms and conditions before issuing any purchase order. After the purchase order is issued, the customer shall be deemed to have accepted the terms and conditions in effect at that time.

Last update date: 16 August 2022